PRIVACY POLICY
Capture Call Australia | ABN Registered — Victoria, Australia
Effective Date: July 2026 | Version: 2026.1
Capture Call Australia is a B2B automation agency operating as a sole trader in Victoria, Australia. We provision cloud-based CRM platforms, build websites, and deploy automated communication workflows for Australian trade businesses.
We collect the following personal information:
Full names and business contact details
Business email addresses and phone numbers
Billing metadata and invoice records
Website interaction data and cookies
CRM configuration and account data
Contracted service correspondence
We do not collect sensitive information such as health, financial, or biometric data.
We collect information when you register for our services, sign a contract, submit an online form, or integrate your database with our CRM systems.
We use your information to deliver our services, manage your CRM account, process billing, provide technical support, and fulfil our contractual obligations.
We share data only with the following service providers, strictly for delivering our services:
GoHighLevel (LeadConnector) — CRM, automation platform, and AI voice agent infrastructure (United States)
Stripe — payment processing (United States)
We do not sell, rent, or trade your personal information.
Our technology providers — GoHighLevel (LeadConnector) and Stripe — store and process data on cloud infrastructure located primarily in the United States. By engaging our services and accepting our Terms of Service, you expressly consent to this transfer under APP 8 of the Australian Privacy Principles. We take reasonable steps to ensure your data is handled consistently with the Australian Privacy Principles.
We protect your information using:
Mandatory multi-factor authentication (MFA) on all systems
Encryption in transit (HTTPS/TLS)
Encryption at rest
Role-based access controls
We retain your data for the duration of our commercial relationship, and for a minimum of five (5) years afterwards to meet Australian tax record-keeping obligations. This retention commitment is also reflected in our Terms of Service. Data is securely destroyed or de-identified when no longer required.
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Request deletion of your information (subject to legal retention obligations)
To exercise any of these rights, contact us at the address below. We will respond within 30 days.
If you are unhappy with how we have handled your information, contact us first. If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
Privacy Officer — Capture Call Australia
Email: capturecallaustralia@gmail.com
This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Last reviewed: July 2026.