REFUND & CANCELLATION POLICY
Capture Call Australia | Sole Trader — ABN Registered, Victoria, Australia
Effective Date: July 2026 | Version: 2026.1
Currency: All transactions and refunds are denominated and processed exclusively in Australian Dollars (AUD).
Payment Processor: Stripe
This Policy operates in conjunction with, and does not exclude, restrict, or modify, the consumer guarantee provisions of the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Under the ACL, you are entitled to statutory guarantees that our services will be rendered with due care and skill, be fit for the stated purpose, and be delivered within a reasonable timeframe. Where a service fails to meet a consumer guarantee, you may be entitled to a remedy — including a refund, resupply, or compensation — depending on whether the failure is major or minor.
Nothing in this Policy limits, excludes, or modifies any right, remedy, or guarantee conferred on you by the ACL that cannot lawfully be excluded.
This Policy governs all commercial engagements entered into with Capture Call Australia, including:
Project-Based Engagements — website design, development, and construction services
Recurring Subscription Services — flat-rate monthly subscriptions for CRM provisioning, automation workflows, AI systems management, and associated digital infrastructure
This Policy applies to all clients regardless of the platform, channel, or method through which services were engaged.
This Policy is published at: https://www.capturecallaustralia.com/home/refund-policy
Website construction and digital project engagements require payment of a deposit prior to commencement of work. The deposit amount is confirmed in your individual service agreement or statement of work.
IMPORTANT: Once design, strategy, or development execution has commenced following receipt of your deposit, the deposit is strictly non-refundable under any circumstances, save where a major failure of service occurs under the ACL (see Section 6).
This position reflects the immediate and irreversible consumption of skilled labour, development hours, strategic planning, and proprietary intellectual resources upon project commencement. The deposit compensates for work already performed and resources already allocated that cannot be recovered.
Change-of-mind cancellations after project commencement are not eligible for a refund of any deposit paid. This applies regardless of the stage of completion at the time the cancellation request is made.
If you cancel a project-based engagement in writing before any design, strategy, or development work has commenced, your deposit may be refunded at our sole discretion, less any reasonable administrative costs incurred.
All recurring services are billed on a flat-rate monthly cycle in Australian Dollars (AUD), processed automatically via Stripe on the anniversary of your subscription commencement date.
IMPORTANT: Once a monthly billing cycle has been processed, no partial or pro-rata refunds will be granted for any unused portion of that billing period, regardless of the reason for cancellation or the timing of the request within the cycle.
Upon processing of a monthly charge, you retain full access to your provisioned platform, CRM pipelines, automation workflows, and associated services for the entirety of that paid billing period.
IMPORTANT: All subscription cancellations require a minimum of 30 days' written notice, submitted by email to capturecallaustralia@gmail.com.
The notice period commences on the date the written cancellation request is received and acknowledged in writing by Capture Call Australia. Verbal cancellations, social media messages, or requests submitted through any channel other than email will not be accepted as valid notice.
Effect of Notice:
Your subscription will continue, and billing will continue, until the expiry of the 30-day notice period.
If a new billing cycle falls within the 30-day notice period, that cycle will be charged and you will retain access until the end of that paid period.
No refund will be issued for any billing cycle that processes during the notice period.
To initiate cancellation of a recurring subscription:
Send a written cancellation request to capturecallaustralia@gmail.com
Include your business name, account details, and the service(s) you wish to cancel
Your notice period of 30 days commences upon our written acknowledgement of your request
You will receive a written confirmation of your cancellation effective date
There are no cancellation fees. There are no locked-in minimum terms beyond those specified in your individual service agreement.
In compliance with the ACL unfair contract terms provisions and the subscription service reforms effective under Australian law, Capture Call Australia confirms the following:
There are no hidden fees associated with cancellation of any service
There is no drip pricing — all fees are disclosed in full at the time of engagement
The cancellation pathway is simple, direct, and accessible — a single email to capturecallaustralia@gmail.com is all that is required
Subscription terms are disclosed in plain language prior to commencement of any billing cycle
Clients are provided with this Policy at the point of onboarding
Where a service failure is minor and capable of being remedied, Capture Call Australia will rectify the failure within a reasonable timeframe at no additional cost to the client. A minor failure does not entitle the client to cancel a contract or demand a refund.
Where a severe technical fault or absolute failure of service occurs that constitutes a major failure under the ACL and cannot be rectified by Capture Call Australia within a reasonable timeframe, the client is entitled to a proportional remedy, which may include a partial or full refund calculated in proportion to the period of failed service. Any such refund will be issued in Australian Dollars (AUD) via the client's original payment method processed through Stripe.
The determination of whether a failure constitutes a major or minor failure will be made in accordance with the ACL framework. Capture Call Australia will engage in good faith to assess and resolve all reported service failures promptly.
Where a refund is approved under the terms of this Policy or pursuant to the ACL:
The refund will be initiated by Capture Call Australia immediately upon approval
Refunds are processed in Australian Dollars (AUD) via Stripe to the original payment method
Refunds are credited to the original payment instrument used at the time of the transaction — no cash or alternative-method refunds will be issued
Cleared funds will appear on the client's account within 5 to 10 business days of initiation, subject to the client's card network, issuing bank processing times, and financial institution procedures
Capture Call Australia has no control over, and accepts no liability for, delays caused by card networks or issuing financial institutions beyond the 10-business-day indicative window
Clients are encouraged to contact Capture Call Australia directly at capturecallaustralia@gmail.com to resolve any billing disputes prior to initiating a chargeback with their financial institution. We are committed to resolving legitimate disputes promptly and transparently.
Initiating a chargeback without first engaging Capture Call Australia may constitute a breach of your service agreement and may result in suspension of services and recovery action.
This Policy is governed by the laws of the Commonwealth of Australia and the State of Victoria. Nothing in this Policy limits any right you have under the Australian Consumer Law that cannot be excluded by agreement.
For all refund requests, cancellation notices, and billing enquiries:
Capture Call Australia — Billing & Cancellations
Email: capturecallaustralia@gmail.com
This Policy is published in compliance with the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth), and Stripe merchant compliance requirements. Last reviewed: July 2026.